Support

Whatever your requirements Mercia Solutions will be happy to put together a support package that best suits your company.  

We can offer the full range of packages from on-site support guaranteeing a next day repair through to a no contract ad hoc repair service - and everything in between.

Typical support solutions

On site

Guaranteed next day repair on site.

    • Initial telephone consultation with Mercia Solutions to assess problem for possible remote solution by either working with on site staff or dialling in.
    • If required Mercia Solutions staff will drive to the equipment/software location and fix.
    • If a solution is required for old or legacy equipment Mercia Solutions will provide a solution to keep systems running.

Return to base

Guaranteed 48 hour repair or replacement

    • Initial telephone consultation with Mercia Solutions to assess problem for possible remote solution by either working with on site staff or dialling in.
    • If required a replacement unit will be sent by courier within 48 hours for the customer to swap out and send back.

No contract

      Ad hoc support

    • Repairs and replacements carried out on an ad hoc basis
    • e.g. broken equipment
    • e.g. if you are let down by another company
    • e.g. consultancy services

     

We also offer

DATA MANAGEMENT SOLUTIONS

    • Data conversion: do you have data being held on a mainframe and need it lifted off to be stored elsewhere using a different character set and medium?
    • Data recovery: do you have a hard drive that has failed or a memory card that has become corrupted?
    • Data interchange: do you have data stored on manufacturer A’s media but they have stopped producing that media and you now only have access to manufacturer B’s media? Do you need the data reformatted for the new manufacturer’s media?
    • Data migration: do you need to transfer your data over to a new system?

Rental and repair

    • do you have specialist IT equipment that needs repairing?
    • do you need a short term data storage solution due to a sudden influx of data?
    • do you have a unit being repaired and need to rent a replacement unit to cover the down time?

CONSULTANCY AND TRAINING

    • on-site consultancy at your companies premises 
    • on-site training at equipment location 
    • alternatively Mercia Solutions can offer facilities to train and accommodate 1-20 people