Mercia Solutions respects the privacy of its customers and website visitors.
We will always seek to comply with all applicable data protection laws wherever we operate, including the EU General Data Protection Regulation (GDPR) and applicable domestic legislation in the UK, US, and elsewhere.
This Privacy Policy explains how Mercia Solutions collects, uses, and protects personal information provided by users of our website, products, and services. It also explains your rights and choices regarding your personal data.
Use of Personal Information
We collect and store personally identifiable information that you provide to Mercia Solutions.
We may collect information about you through your use of our website, products, and services in order to:
- Carry out obligations arising from contracts entered into with you
- Provide you with products and services you request
- Inform you about similar products and services, including special offers
- Provide reminders and updates relating to products and services you use
- Deliver relevant information and advertising
Information We Collect
You may provide personal information by:
- Filling in forms on our website
- Registering for or attending marketing-related events
- Communicating with us by phone, email, web chat, or other means
This information may include:
- First and last name
- Email address
- Telephone number
- Physical address
- Employment and education details
Product and Service Users
For users of Mercia Solutions products and services, we may also collect:
- Contact details for correspondence purposes
- Login credentials required to access our products and services
We may receive limited professional information (such as name, job title, and company email address) from trusted third-party sources to help identify potential customers and tailor communications.
We do not knowingly collect or market to children under the age of 13.
Cookies
We may collect information about your visits to our website through the use of cookies. Cookies are small text files stored on your device that help us:
- Maintain session state
- Remember preferences
- Improve website functionality and performance
Cookies cannot carry viruses or install malware.
Some data collected by our products or services may contain personally identifiable information. This Privacy Policy does not necessarily apply to data collected through separately operated Mercia Solutions products or services, which are governed by their own contractual terms.
How to Refuse Cookies
You may refuse the use of cookies by adjusting your browser settings.
Most browsers allow you to view and delete cookies from individual websites or entirely. Please note that disabling cookies may reduce website functionality.
For more information, visit:
Web Beacons and Embedded Scripts
We may use web beacons and embedded scripts in our website and emails.
- Web beacons help us understand when content has been viewed or interacted with.
- Embedded scripts measure usage patterns, such as link clicks, to improve our website and marketing.
Good Data Protection Practice
Mercia Solutions follows fundamental data protection principles, including:
- Processing data lawfully and fairly
- Collecting data for explicit and legitimate purposes
- Ensuring data is relevant and accurate
- Retaining data only as long as necessary
- Applying appropriate security measures
Sharing Information
Our website is hosted in the United Kingdom. If you are located elsewhere, you acknowledge that your data may be processed in the UK or transferred to other jurisdictions where Mercia Solutions operates.
We do not sell or trade personal information. We may share information only:
- With trusted partners or agents acting on our behalf under strict confidentiality
- Where required by law or legal process
- To prevent imminent harm
All third parties are required to protect personal information in accordance with our policies.
Email Communication
We may use email to:
- Communicate with customers
- Respond to enquiries
- Inform you about events or new products
You may opt out of marketing emails at any time.
Choice and Opt-Out
You may opt out of:
- Marketing communications
- Certain uses of personal information incompatible with its original purpose
To opt out, email us at privacy@mercia.solutions.
Data Retention
We retain personal information only as long as necessary to:
- Provide services
- Meet legal and business obligations
- Resolve disputes
- Enforce agreements
Access and Correction
You may request to:
- Access your personal data
- Correct inaccurate information
- Request deletion where applicable
Requests should be sent to privacy@mercia.solutions.
Legal Basis for Processing
We process personal data only where:
- You have given consent
- It is necessary for contractual obligations
- It is required for legitimate business interests
Where consent is required, it will be clearly requested and may be withdrawn at any time.
International Transfers
Mercia Solutions operates primarily in the UK. Where data is transferred internationally, appropriate safeguards are in place to protect your information.
Security
We use industry-standard security measures to protect personal information. Partners and agents handling data on our behalf must adhere to equivalent security standards.
Links to Other Websites
Our website may link to external sites. We are not responsible for the privacy practices or content of those sites. Please review their privacy policies separately.
Modifications
We may update this Privacy Policy from time to time. Changes take effect when posted on this page.
Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact:
Email: privacy@mercia.solutions